THIS RETURN & REFUND POLICY IS INCORPORATED INTO AND SUBJECT TO THE TERMS AND CONDITIONS OF THE WWW.DADREEIOS.COM WEBSITE.
We sincerely hope from you that you will love every product purchased from Dadreeios.com but sometimes you do not like the delivered product or sometimes you do not find the product as per your expectation or sometimes you are not satisfied with the quality of the product, so in all these conditions, return of order may become compulsion or necessity. Just keeping this in mind, especially for your convenience, Dadreeios have designed a very easy and transparent Return & Refund Policy for you. Please note that This Return & Refund Policy is subject to the following terms & conditions, notes, guidelines, situations and cases under which your return will be accepted by us. Therefore it is very necessary for you to read and understand this entire Return & Refund Policy carefully. If you do not agree with this Return & Refund Policy, you may immediately leave and stop using this website and its services. But If you initiate a request for the purchase of any product on this website then you clearly signify to us that you entirely and willingly agree with our Terms & Conditions including our policies of this website.
Dadreeios reserve the right to refuse/ reject any of your returns that do not fulfil our Terms & Conditions including our policies of this website or are not in accordance with our applicable terms & conditions specified in this Return & Refund Policy. This Return & Refund Policy does not affect your statutory rights.
1. OUR RETURN POLICY
Though Dadreeios.com offers the return of the products purchased on www.dadreeios.com website within 7 days from the time of delivery of the order and most of our products are eligible for return but there are some products that are specified as "Non-Returnable" under the specification section on respective product details page of this website which is not eligible for return and you can not return them at any point. Please note that under one order id, you can send a return request only once, not repeatedly. So before placing any of your orders on this website, please check and ensure that the product which you are going to select and buy is eligible for return or not.
There are a few things that are very necessary to understand before returning any product/s purchased from this website.
You can return the product/s purchased from Dadreeios.com in the following situations only:
2. CONDITIONS & GUIDELINES FOR A VALID RETURN:
All returnable products must be packed properly and strongly in the same way as it was delivered to you. Dadreeios.com will not be responsible/ liable to pay any refund for the product returned in damaged condition due to improper packing of it or lost in transit due to the wrong/ incomplete address or any other reason.
3. THINGS TO REMEMBER BY YOU
4. OUR REFUND POLICY
When the returned product is brought back to our warehouse, we send that returned product to our quality check department for its quality check process and as soon as that returned product is passed/ approved in our quality check process, we initiate the refund process which can take approximately 7 to 8 business days in order to be credited into your bank account. But if that returned product fails in our quality check process then thereafter refund process does not initiate further. Please note that sometimes returned products reach us very late due to various reasons which are beyond our reasonable control then in this scenario, the quality check process and refund process for returned products may get more delayed.
KINDLY NOTE THE FOLLOWING:
5. REFUND TOWARDS PREPAID ORDERS
In the case of prepaid orders on Dadreeios.com, money will be sent and returned to the Buyer's Bank Account/ Credit Card/ Debit Card/ E-Wallet/ Other Payment Instruments, from where the payment was made earlier.
6. REFUND TOWARDS COD (CASH ON DELIVERY) ORDERS
In case of COD (Cash on Delivery) orders, money may be returned to the Buyer's Bank Account by way of NEFT (National Electronic Funds Transfer) or Net-Banking but for this, Buyers will have to provide us with the correct and complete details of their Bank Account.
7. RETURN REQUEST PROCESS
To raise a return request at Dadreeios.com, just go through these simple and easy steps as follow:
8. RETURN PROCESS
A. If Return Pick-Up Service is available at your Location/ Pincode.
As soon as we receive your Return Pick-Up Request, we will organise a Return Pick-Up for the product which you want to return. Our courier boy will come to you for the pick-up of your return within 2 to 5 business days of receiving the request. This product then will be brought back to our warehouse where the product has to go through our quality check process managed by our quality control team. As soon as the product is passed/ approved in our quality check process, we will initiate your refund.
B. If Return Pick-Up Service is not available at your Location/ Pincode.
In India, there are some pin codes where currently return pick-up service is not available by our courier company. In this scenario, you may use the option of Self-Ship/ Self-Return and send your return from your end to us through any reputed and trusted courier company available at your location/ pincode that offers a tracking number. Preferably Speed Post (Indian Postal Service). All the Self-Ship / Self-Return will be solely at your own risk. Once the product is brought back to our warehouse, we will send the product to our quality check department for its quality check process and as soon as the product would be passed/ approved in our quality check process, we will refund the amount of the product plus the amount you spent on Self-Ship/ Self-Return. Please note that this whole process may take approx. 2 weeks after the return is picked up. But sometimes returned products reach us very late due to various reasons which are beyond our reasonable control then in this scenario, the quality check process and refund process for returned products may get more delayed.
IMPORTANT NOTES AND GUIDELINES FOR SELF-SHIP/ SELF-RETURN:
YOU MAY SEND YOUR RETURN TO THE FOLLOWING ADDRESS:
G.R. PARWANI TRADING CO.
403, HARNAM APARTMENT,
4TH FLOOR, SECTION 30,
VTC ROAD, NEAR GURUDWARA,
THANE, MAHARASHTRA, INDIA
9. REFUND OF COURIER CHARGE
Upon completion of the return process, an amount of Rs.75/- (Indian Rupees Seventy-Five only) being a courier charge towards Self-Ship/ Self-Return of a shipment weighing up to 1 kilogram will be refunded as per the payment mode you selected.
LAST UPDATED: 11TH MAY, 2023
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